Hestia is providing trauma-informed emotional support for individuals who have taken part in an interview as part of Ipsos’ research into the Horizon redress schemes.

The Horizon system, a software program implemented by the Post Office, contained errors that led to unexplained accounting discrepancies in numerous branches. Sub-postmasters were held responsible for these shortfalls, resulting in severe financial hardship, reputational damage, and, in some cases, wrongful criminal convictions. Many experienced bankruptcy, the loss of their homes, and imprisonment. In recognition of the harm caused, a series of redress schemes have been established to provide financial redress to affected postmasters. The Department for Business and Trade has commissioned the independent research agency Ipsos to evaluate these schemes. Further information about the research that Ipsos is conducting is available at https://www.horizonevaluation.co.uk/ and Written statements - Written questions, answers and statements - UK Parliament.