5 February 2026

A new mental health support service has opened in Havering, offering free, confidential help to local people and their carers experiencing emotional distress. 

The Reset Hub, a collaboration between Hestia, North East London NHS Foundation Trust (NELFT), and the community, provides a safe, welcoming space for Havering residents aged 18+ who are experiencing mental health challenges and feel unable to cope. 

Trained support workers will offer compassionate, non-judgemental support, giving people the time, space and practical help they need to recover and move forward.

• The service is located at St George's Health and Wellbeing Hub on Suttons Lane. The Reset Hub will operate during evenings and weekends when many community and clinical services may be closed.
• Weekdays 5pm to 10pm, weekends and holidays 2pm to 10pm.
• People in need of support can walk in, there is no need for an appointment or referral. People can also call the hub on: 0203 8161365.

The service, commissioned by NELFT, has been designed to complement existing NHS and community mental health provision. It offers a more calm, therapeutic environment than A&E for people in mental health crisis, preventing situations from escalating and reducing pressure on emergency services.

We're now the largest provider of non-clinical mental health crisis support in London. We work with people who have experienced crisis and trauma to find safety, hope and purpose. In 2025 we supported 12,163 people across their mental health services. 

As part of the launch, Hestia attended the NELFT Patient and Carer Catch Up. Attendees expressed excitement about the introduction of additional out-of-hours mental health support. The Patient and Carer Catch Up group looks forward to supporting the ongoing monitoring of the service, helping to ensure people can access the support they need and deserve.

Patrick Ryan, Chief Executive at Hestia, said: 

Our Reset Hub will provide vital support to people in Havering at a time when demand for crisis services continues to rise. Our services offer a lifeline, offering both compassion and practical support for people. By providing early, specialist help in the community, outside of normal working hours, these hubs also play a crucial role in easing pressure on our overstretched emergency services and ensuring people get the right support at the right time.” 

Irvine Muronzi, Director of Integrated Care for Havering said:

We are delighted to work with Hestia for this vital out of hours support, especially that the service is free and available 365 days a year without any referral  We encourage all our community to walk in or phone  Hestia to discuss your needs and how they can support you get the help you need and deserve.  This service reflects the investment at Place for mental health services at our St Georges hub”.

Visma Belal, Reset Hub Manager at Hestia, said:

The Reset Hub will give people in Havering a safe place to come when they’re overwhelmed. It’s somewhere they can sit down and have a hot drink with trained, non-judgemental staff, get a personalised support plan that links them with other local services, find hope for the future. Above all, it’s about people feeling safe and knowing they don’t have to face things alone.”

Hestia has an online Directory of Crisis support services across the capital, bringing together information on safe, local spaces offering mental health crisis support: Directory of the Crisis Cafes available 

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